Delivery & Shipping Policy
Thank you for shopping with Mayank Custom. This Delivery & Shipping Policy explains how your orders are processed, shipped, and delivered when you purchase from mayankcustom.in.
1. Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customized or made-to-order items may require additional processing time, which will be communicated on the product page or via email/SMS.
2. Shipping TimeEstimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Areas: 7–12 business days
Delivery times may vary depending on your location, courier availability, and external factors.
3. Shipping ChargesShipping charges (if applicable) will be displayed at checkout before payment.
- We may offer free shipping on select products, locations, or promotional offers.
- Cash on Delivery (COD) orders may include an additional fee.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or email.
- You can track your shipment using the provided link or on the courier partner’s website.
5. Cash on Delivery (COD)
- COD is available for selected locations.
- Orders may be confirmed via call or SMS before dispatch.
- We reserve the right to cancel COD orders that are not verified or appear suspicious.
6. Delivery Attempts
- Our courier partners will attempt delivery multiple times.
- If delivery fails due to incorrect address, unavailability, or refusal to accept the package, the order may be returned to us.
- Re-shipping may require additional charges.
7. Delays & Unforeseen CircumstancesDelivery may be delayed due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Strikes or transport disruptions
- High seasonal demand
- Courier service issues
Mayank Custom is not liable for delays caused by circumstances beyond our control, but we will do our best to keep you informed.
8. Damaged or Missing PackagesIf you receive a package that is damaged, tampered with, or incomplete:Please refuse delivery if visibly damaged, OR
- Contact us within 24 hours of delivery with photos and order details
We will investigate and assist with a replacement or resolution.
9. Incorrect Shipping InformationCustomers are responsible for providing accurate shipping details.Mayank Custom is not responsible for delays or losses due to incorrect or incomplete addresses.
10. Contact UsFor any shipping or delivery queries, please contact us:
Mayank Custom
Website: https://mayankcustom.in
Email: